Privacy Policy

Privacy Policy

Privacy Policy regarding the website

This Privacy Policy aims to familiarize you with the rules we respect when collecting and processing your personal information when you visit our website and use the services we offer.

Herein you can find information about what personal data we collect, how and for what purposes we use it, to whom we provide it, what your rights are as a data subject, how to contact us or the security supervisor of personal data.

The present Privacy Policy may be periodically amended and updated without prior notice. In such cases, the updated version will always be available on our site, and when appropriate, you will be notified by e-mail about this. The date of the last update will be noted at the end of this Privacy Policy.

Please note that the practices described in this Privacy Policy apply only to information gathered online on our website (or on our platform and/or mobile app). They do not apply to information you post on pages maintained by other companies or organizations to which our website has external links and references.

1. What data do we collect, for what purposes we use it and what are our grounds for processing your personal data? processes personal data in relation to the following activities:

  • Provision of food regimes
  • Products and services related to healthy eating and weight loss. 

When creating a personal account on our website, the data we process include names and e-mail address.

When you place a request for a service order through our website, we collect personal data about you including e-mail, name, contact number, age, gender, weight, height, food preferences, goals, physical activity and other personal information that helps our specialists provide you with an individual service, as well as the ability to contact you in connection with your order.

When delivering products by courier, you need to provide us with information including contact number, delivery address, and recipient’s name. These data are required to enable couriers to contact you and complete the delivery.

To make a payment, you need to provide us with your names so we can make a reference about your payment made by bank transfer. We may ask that you provide us with additional personal information, either by email or in a telephone conversation, in order to provide a personalized and adequate service. 

Our website offers you the opportunity to send you current or upcoming promotions that we offer by subscribing to our newsletter. For this purpose, you only need to provide an e-mail address. We process the provided category of personal data based on our legitimate interest in keeping our clients and potential clients informed of current and upcoming promotions. We process these data based on your agreement to receive the newsletter which you have expressed by providing your e-mail address and clicking on the subscription button. You can unsubscribe any time by …

Data we process for security purposes, protection against legal claims and to offer better services to our clients:

Client’s profile/Client’s record: If you have used any of our services, we will continue to keep your information private even after you have already received our service - your name, e-mail address, phone number, etc. Relevant data related to our services. We do this for two reasons: First of all, we need this information in the case of claims made by you or by users of the services we have provided, in order to be able to prove the circumstances surrounding the provision of the service. Data may also be necessary when we are surveyed by a competent public authority for proving facts and circumstances relating to the provision of the service. Next, we update your record based on a legitimate interest in tracking the development of our potential customers' interest in the services we provide and improving our offerings.

Categories of data recipients outside do not disclose personal data to third parties and recipients unless there is a legal basis for receiving the data or said data are not publicly available due to their inclusion in a public register.

Except in the case of public access to data included in a public register, data recipients, depending on the particular case, may be:

State authorities and bodies entrusted with public functions within the framework of their powers (NRA, NSSI, MI and others); these are our trusted partners who meet the highest standards of security and confidentiality of the provided information, as much as necessary to provide our services, such as technical support services on our site, chatting platforms, and more. 

Banks for the purposes of remuneration payments and the provision of electronic payments; 
Other third parties, which receive your personal data, are legal entities that provide the following services for non-cash payments or virtual wallets – PayPalMaestro, MasterCrad and VISA.
Courier companies and postal operators – for the purposes of correspondence with individuals – data subjects.

We inform you that in certain cases your personal information may be shared with non-EU/EEA third countries in accordance with applicable law and in accordance with this Privacy Policy. If we disclose your personal information to non-EU/EEA countries, we will ensure that our contractual relations with such third parties include adequate safeguards to protect your personal information. We only enter into contractual relations with third parties if they can guarantee a comparable standard of data protection such as EU/EEA countries.

Links to other websites: If you follow the links on our website, which lead to third party websites, which are not ownership of, please note that these websites have their own Privacy Policies. We are not responsible for these Privacy Policies. You must review these Policies and familiarize yourself with them before sharing any information on these sites.

In relation to each website section where you consciously and voluntarily provide information about yourself: When using or an account in social media platforms such as Facebook, Twitter, Google+, Tumblr, YouTube, Pinterest and others, or when you use an account from these platforms to register on our website, we have the right to process your personal data that you have made available on this page or through this account, including your access data or username.

Data storing period.

As a data administrator, processes data for a minimum length of time according to the processing objectives and the provided in the current legislation in accordance with the principle of storage constraint. Data relating to employment and insurance relations are kept for a period of 50 years. Archives containing client records for a period of 5 years and the remaining data are kept for a period of between 2 months and 5 years, depending on the type of data that determines the legal obligation to process, including storage.

The measures taken to protect personal data in accordance with the requirements of Regulation 2016/679 are aimed at ensuring the rights of the individuals whose personal data are processed, namely: 

  • Right of access
  • Right of deletion (the right to be forgotten), if the conditions of art. 17 from Regulation 2016/679 are applicable.
  • Right of restriction of processing
  • Right of data portability, if conditions for data portability of art. 20 from Regulation 2016/679 are available.
  • Right of objection, if the conditions of art. 21 from Regulation 2016/679 are available.
  • It is the right for the data subject not to be the subject of a decision based solely on automated processing involving profiling.
The above mentioned rights can be exercised by sending a request to (in paper or electronic form) in which you should specify your request. The request must be signed and sent to the address of the Company. Right to appeal to the Personal Data Protection Commission (PDPC) or to the Court: If you believe that your rights under Regulation 2016/679 have been violated, you may file a complaint with the PDPC or the Sofia Administrative Court.
About the company
  • The whole team of Artemis Ltd. is proud of its innovation-oriented activity, resulting in the continuous introduction of new and original solutions for existing products and the expansion of the production list of offered products.


  • Shumen – 9704, Industrial Park
  • fax: +359 54 974183


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